Address
North American machine support desk
Industrial embroidery and sewing machinery inquiries
Use this channel for machine category discussions, application readiness questions, and routing to the right advisor for your region.
Use this page when you want to compare embroidery machines, discuss sewing machine requirements, plan cap or tubular fixtures, check service readiness, or prepare training for operators. The more clearly you describe the jobs you run, the better Tajima can help organize the next conversation.
A strong inquiry usually includes the products you decorate or sew, the approximate weekly volume, the number of operators involved, the fabric or panel types that create difficulty, and whether you already have digitized files, hoop sets, or service routines in place.
North American machine support desk
Industrial embroidery and sewing machinery inquiries
Use this channel for machine category discussions, application readiness questions, and routing to the right advisor for your region.
Email is best when you can attach job notes, stitch sample expectations, fixture questions, or a short description of current production bottlenecks.
Monday to Friday
8:30 AM to 5:30 PM local business hours
Requests received outside business hours are reviewed in the next available queue, with priority given to active production and installation planning.
Tell Tajima what products you decorate or sew, how many operators will use the equipment, which fixtures you expect to need, and whether your priority is sampling, throughput, training, or service coverage. A focused message helps the advisor respond with practical next steps instead of a generic catalog reply.
If you are unsure which category fits, describe the work in plain terms: cap fronts, left-chest uniforms, jacket backs, towels, patches, bags, leather panels, mixed soft goods, or industrial textile pieces. The advisor can then connect the application to machine options and support topics, including sample review, training sequence, and first-run expectations.